Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
When will my backorder arrive?
Can I place my order by phone?
Problem placing an order on our website?
Did not receive your order confirmation or shipping notification?
This is usually due to a couple of factors. There may have been a typo in your email address that you submitted to us. Because our system is automated and we would not recognize the mistake to correct it, you would not receive your proper email notifications for both the order confirmation and shipping notification. Please Click Here and fill out the online form. Please include your full name and order number within the details section of the form. We will be able to email you back with all of the necessary order details and shipping details on your delivery.
If you did receive an order confirmation but not a shipping notification, please wait 24 hours to compensate for any possible email difficulty. We ship all of our orders out the same day if they are received prior to 1:00 PM Eastern Standard Time (Monday-Friday). After this designated cutoff time, we will ship the following business day. We will then notify you of your order tracking number via an email confirmation.
Are you unable to track your shipment?
Please Note: USPS does not provide tracking numbers with their shipments but they do provide a shipping confirmation number. You will not be able to track USPS shipments.